Certain ticket conditions do not allow refunds or exchanges! These conditions are set by the operator’s. We have no hands on it and we have no choice!
The rule is very simple :
¤. If the operator gives you the right to reimbursement, then we reimburse you.
¤. Otherwise, we can not reimburse you. For real. The ball is not in our camp.
Can you make an exception?
Unfortunately no. As we are not the ones that decide on the ticket conditions, we are not able to override the operator’s terms of sale. We also cannot refund you out of our own pockets, as an exceptional gesture. Maybe if we had unlimited funds, though for now this is not a feasible business model.